Omnichannel Contact Center
Future-proof your contact center with our leading telephony software. Our auto dialer and call center software with IP PBX capabilities stops you from losing customers in legacy system gaps.
Overview
In a disconnected world, your competitors are leveraging AI. Our Omni-Channel Telephony Suite, a top-tier call center software and telephony software, unifies your communication channels with an AI-powered core, including an advanced auto dialer and IP PBX features. This prevents dropped leads caused by outdated, siloed systems. Future-proof your operations, gain a definitive competitive edge, and stop losing up to 20% of leads to outdated dialers.
Key Features
Unified Customer Journey
Eliminate data silos. Get a complete, chronological view of every interaction, preventing the high cost of lost context and agent retraining.
AI Agent Assist
Stop losing agents to burnout. Our platform provides real-time guidance, reducing cognitive load and slashing onboarding time by up to 50%.
Predictive Dialer & Routing
Are you still manually dialing? Our best-in-class predictive dialer (2024 benchmarked) increases agent talk time by 300%, directly impacting your bottom line. It is the best predictive dialer software for 2024.
Advanced Cost Analysis
Download our "Upgrade vs. Replace" whitepaper to see the hidden financial drain of maintaining your legacy systems vs. the ROI of a unified platform. Understand your omnichannel contact center cost.
Seamless Channel Blending
Prevent customer frustration. Allow agents to escalate from chat to a call with one click, retaining all conversation history and data.
Integrated Analytics
Stop guessing. Track every KPI across all channels from a single, actionable dashboard to pinpoint efficiency losses.
Benefits
Mitigate Customer Churn
Stop delivering fragmented experiences that drive customers to your competitors.
Slash Agent Turnover
Reduce agent burnout and training costs with a single, intuitive platform.
Lower Operational Overhead
Eliminate the compounding costs of maintaining multiple, disconnected legacy tools.
Uncover Hidden Revenue
Use unified data to identify cross-sell and up-sell opportunities lost in the noise of your current setup.
Industries We Cater
D2C & Consumer Brands
Convert More Leads. Automate Support. Build Stronger Customer Relationships.
D2C brands operate in a highly competitive environment where every customer interaction can impact conversion, repeat purchases and brand loyalty.
Voitekk Advantage:
- Automatically engage website and campaign leads through AI Chatbots
- Connect high-intent prospects with sales agents using intelligent dialer campaigns
- Run abandoned-cart recovery campaigns
- Automate order confirmation and COD verification
- Handle order-status and delivery-related queries
- Conduct customer feedback and NPS campaigns
- Run repeat-purchase and reactivation campaigns
- Automate FAQs through AI Voice Bots and Chatbots
- Analyse 100% of customer conversations through AI-powered QMS
- Identify negative sentiment and escalate dissatisfied customers
- Integrate communication workflows with CRM and e-commerce platforms
Strategic Outcome:
Higher conversions, lower support costs, faster response times and improved customer retention.
Why Businesses Choose Voitekk Contact Center Solution?
More Than a Dialer — A Complete Omnichannel Customer Engagement Ecosystem
| Feature | Voitekk Contact Center | Industry-Leading Dialer Providers |
|---|---|---|
| Deployment Model | ✓ Cloud + On-Premise + Hybrid | Often cloud-first |
| Dialer Modes | ✓ Predictive + Progressive + Preview | ✓ Available, plan dependent |
| Integrated Telephony | ✓ VoIP + SIP + Dialer from one partner | Often requires separate telephony providers |
| Omnichannel Communication | ✓ Voice + SMS + WhatsApp + Email | Often separate modules or add-ons |
| Integrated Ticketing System | ✓ Built-in customer support ticketing | Often requires separate helpdesk software |
| Unified Customer Interaction | ✓ Manage all communication channels in one ecosystem | May require multiple integrations |
| AI-Powered QMS | ✓ Automated quality monitoring & conversation intelligence | Often separate module or add-on |
| AI Voice Bot & Chatbot | ✓ Integrated within the ecosystem | May require separate products |
| CRM Integration | ✓ API + SDK + custom integration support | Often API or marketplace dependent |
| Customisation | ✓ Flexible workflows & custom development | Often limited to standard configurations |
| 24/7 Technical Support | ✓ Real-time human support | Often support-tier dependent |
| Complete Ecosystem | ✓ Telephony + Dialer + Ticketing + Omnichannel + AI + QMS | Often requires multiple products or vendors |
One Platform. Every Customer Conversation.
With Voitekk, businesses can manage the complete customer engagement lifecycle through one integrated ecosystem: Voice + Dialer + SMS + WhatsApp + Email + Ticketing + AI Voice Bot + AI Chatbot + AI-QMS + CRM Integration
One Platform. Multiple Channels. Complete Customer Visibility.
Use Cases
Driving impact across industries with data-driven solutions.
Applications of Voitekk Services:
Contact Center & AI Voice Bot:
Automate customer queries for loan status, account balance, and insurance claims. Fraud detection alerts with AI call flows.
Enterprise VoIP Services:
Secure communication channels for remote wealth managers, advisors, and agents.
CX & Business Operations:
Outsourced KYC verification, claims processing, and lead follow-ups to improve efficiency.
Helpdesk/Ticketing:
Resolve customer service issues like failed transactions and card blocks faster with automated routing.
Audio Video Solutions & Headsets:
Enable seamless customer video banking and insurance claim video verifications.
Analytics Dashboards:
Identify fraud call patterns, monitor agent productivity, and track SLA compliance.
IVR:
Direct customers to loan officers, fraud resolution desks, or insurance claims automatically.
Reports:
Monitor missed loan inquiries and insurance claims for proactive callbacks.
Quality Control:
Ensure conversations meet compliance standards like PCI-DSS, AML, and KYC regulations.
After-Hours Reporting:
Capture high-value client calls outside business hours.
Custom Integrations:
Sync with banking CRMs and wealth management platforms.
Specialized Reporting (DNC Logger):
Maintain Do Not Call compliance to avoid regulatory penalties.
Voitekk Contact Center API Suite
Comprehensive REST APIs to integrate your CRM and ticketing tools seamlessly. Eliminate manual data entry, reduce errors, and create synchronized workflows across all platforms.
Call Control APIs
| API Endpoint | Description |
|---|---|
| Click to Call | Programmatically control call flows and integrate dialing functions directly into your CRM interface. |
| Hang Up & Dispose | End a call and assign a disposition status. |
| Hang Up & Dial Alternate | End the current call and immediately dial an alternate number for the same lead. |
| Dial Alternate Number | Dial an alternative contact number for a lead. |
Lead Management APIs
| API Endpoint | Description |
|---|---|
| Insert Single Lead | Synchronize lead data between your CRM and contact center platform for unified customer management. |
| Bulk Lead Insert | Add multiple leads to the system at once. |
| Update Lead | Modify the details of an existing lead. |
| Delete Single Lead | Remove a single lead from the system. |
| Delete Leads from Leadset | Remove a batch of leads from a specific lead set. |
Reporting & Analytics APIs
| API Endpoint | Description |
|---|---|
| Agent Logger Report | Extract comprehensive reports and analytics data to power your business intelligence dashboards. |
| Quality Logger Report | Retrieve data on agent quality scores and evaluations. |
| Recording Log Report | Access logs of all call and screen recordings. |
| Agent Summary Report | Get a summary of agent performance metrics. |
| Call Rating Log Report | Fetch logs of customer ratings for calls. |
System Management APIs
| API Endpoint | Description |
|---|---|
| Get Process Info | Manage queues, dispositions, and system configurations programmatically for dynamic operations. |
| Get Disposition List | Retrieve the list of all available call dispositions. |
| Get Agent List | Get a list of all active agents in the system. |
| Empty Queue Data | Clear all calls from a specific queue. |
| Download Leadset Data | Export lead data from a specific lead set. |
Specialized Reporting APIs
| API Endpoint | Description |
|---|---|
| DNC Logger Report | Track Do Not Call compliance. |
| Callback Logger Report | Monitor scheduled callbacks. |
| Pause Logger Report | Analyze agent break patterns. |
| Alternate Number Report | Track alternative contact attempts. |
| Auto Drop Report | Fetch data for non-connects while auto-calling. |
| Missed Call Report | Track unanswered inbound calls. |
